Hidden port

Mejor tarifa garantizada – Reserva directa sin comisiones

Mejor tarifa garantizada
Reserva directa sin comisiones

Hidden Port

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Cancellation Policy

Cancellation Policy

Introduction

These cancellation conditions outline the policies and procedures regarding the cancellation of reservations made on the Hidden Port website. By making a reservation, you agree to the following terms.

  • General Cancellation ConditionsFree Cancellation Period: Reservations can be canceled free of charge up to 5 days before the scheduled arrival date, unless otherwise specified in the hotel’s specific conditions.
  • Late Cancellations: For any cancellation made less than 5 days before the arrival date, a cancellation fee equivalent to one night’s stay will be charged, unless otherwise specified in the hotel’s specific conditions.

2. Cancellation Procedure

  • Online Cancellation: Cancellations can be made directly through your user account on the Hidden Port website. Log in to your account, access your reservations, and select the cancellation option.
  • Cancellation Confirmation: After canceling your reservation, you will receive a confirmation email. If you do not receive this confirmation, please contact us immediately.

3. Reservation Modifications

  • Date Changes: Changes to stay dates are subject to availability and may incur additional fees. Please contact our customer service to check availability and conditions.
  • Other Modifications: For any other changes (number of guests, room type, etc.), please contact the hotel directly. Fees may apply according to each hotel’s policies.

4. No-Show Policy

  • No-Show Policy: In case of no-show at the hotel without prior cancellation, a cancellation fee equivalent to one night’s stay will be charged. The hotel reserves the right to release the room for the remaining duration of the reservation.

5. Refunds

  • Refund Processing Time: Refunds, where applicable, will be processed within 7 to 14 business days after cancellation. Refunds will be made via the same payment method used when booking.
  • Non-Refundable Fees: Service fees, taxes, and other additional charges are non-refundable.

6. Non-Refundable Reservations

  • Special Offers and Promotions: Some special offers and promotions may be non-refundable. These conditions will be clearly indicated at the time of booking. In case of cancellation, no refund will be made.

7. Contact and Assistance

  • Customer Service: For any questions or assistance regarding cancellations, please contact our customer service by email at contact@hiddenport.com.

8. Changes to the Cancellation Policy

  • Amendments: Hidden Port reserves the right to modify these cancellation conditions at any time. Changes will be effective upon posting on the site. It is your responsibility to regularly review this page.

Thank you for choosing Hidden Port for your hotel reservations. We wish you a pleasant stay.

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